Anthem Inc. Actuarial Jobs

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Anthem, Inc. Process Optimization Director in Manchester, New Hampshire


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Our Process Optimization Director is a position that sits on Anthem’s Enterprise Provider Operations Remediation Team. This team works on all escalations that occur for provider operations, price optimizations, and quality control throughout the org. Our ideal candidate is lean certified-black belt preferred, has robust experience working on process optimization projects, and has experience developing six sigma training programs. He/she would also be passionate about training and contributing to the team’s overall body of knowledge development and tool set they craft.

[This position can work remotely near any US Anthem location]

Responsible for analyzing, determining and driving opportunities to standardize, eliminate waste and improve end to end processes.

Primary duties may include, but are not limited to: Serves as a thought leader regarding improvements of end to end processes enterprise wide, with integration points in key business areas, Operations, PE &C, PSCCR, Finance, Actuary and IT. Leads initiatives from assessment through implementation of solutions and ensures that business controls are put in place to monitor sustainability of process improvements. Builds consensus across organizational functional areas, lead root cause analysis, uncover trends, contribute to solution definition and determine best practices both internally and externally. Identifies and resolves tactical and strategic, high-priority organizational and business issues (SWAT team approach.). Leads the development of new enterprise processes, reporting, IT system changes and business practices. Articulates to the Program Office, Operations Council and ELT initiative drivers, status and results. Ensures alignment with other Enterprise initiatives.


BS/BA degree in a related field; 8 years of professional experience in an operations environment including 7 years of leading & directing large enterprise wide projects; or any combination of education and experience, which would provide an equivalent background.

Highly preferred:

-MBA and/or Six Sigma Black Belt certification

-Health Insurance, Property & Causal insurance, or Financial Services industry experience

-Robust experience working on process optimization projects

-Experience developing 6S training programs.

-Experience with contributing to overall body of knowledge development and tools as a SME for training teams

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS55950-2801